Pam Bilbrey

Background

As a consultant, coach and speaker, Pam Bilbrey assists individuals, teams and organizations in achieving extraordinary results. Prior to joining the Table Group, Pam was SVP for Baptist Health Care where she provided strategic direction, operational planning and leadership for existing and start-up businesses. She was instrumental in the organization’s recognition as a Best Place to Work in America company and a Baldrige Quality Program recipient. She initiated an award-winning corporate university, a much touted communication strategy and a highly successful branding initiative. She also founded the Leadership Institute, a respected consulting firm that has assisted more than 500 organizations in achieving high performance. During her career she developed two educational franchises, authored a series of customer satisfaction instruments and developed a national customer satisfaction data center.

Pam has delivered hundreds of keynote addresses and facilitated workshops across North America and Europe. She is a prolific writer with over 50 published articles on organizational effectiveness, leadership development, strategic planning, and employee engagement. She is the co-author of BreakOUT: Unleash the Power of Human Capital, author of Reflections on Leading: Rants, Raves and Realities and co-author of Ordinary Greatness: It’s Where You Least Expect It...Everywhere.

Pam received the American Hospital Association’s Society for Healthcare Strategy and Market Development Individual Excellence Award in 2007, and was named one of the Top 100 People in Leadership Development in 2008. She serves as an expert advisor with the Human Capital Institute.

Clients

Experience

Pam joined as a Table Group Consultant in 2005 to pursue her passion for helping individuals, teams and organizations reach their fullest potential. She has found that the work with executive and leadership teams is the foundational piece for achieving extraordinary organizational results.

Pam’s clients appreciate her ability to facilitate high-impact sessions that are relevant, produce actionable outcomes and create clarity and cohesion for the team. She is known for her expertise and support in integrating the concepts, strategies and processes of high performance within systems and throughout the organization. She also provides executive coaching through confidential, focused, and results-oriented conversations designed to support the leader in maximizing their impact on the team and the success of the organization. Pam often works with fellow Table Group consulting partner, Brian Jones to offer clients a dynamic teamwork approach.

Endorsements

Sodexho

“We engaged Pam Bilbrey during a time of leadership and strategy change within our Healthcare Division.  Our Executive Team gave Pam the task of facilitating strategy sessions that would result in an aligned vision, guiding principles and metrics that would describe future success.  With a very diverse team of leaders, she found a way to bring us together and develop a foundation that is still with us today.  Pam has a great way with people that is non-threatening, yet direct enough to get the job accomplished!”

—Mark Johnson, Sr. Vice President, Business Development, Sodexho

Avera McKennan

“Pam Bilbrey served as our lead consultant to assist us in our journey to higher performance in service and operational excellence.  We could not have been more fortunate or pleased in our relationships with Pam and her team.  Avera McKennan is a Thompson Reuters Top 100 Hospital and does many things well, but we had much room for improvement and were willing to learn.  Pam has a keen eye for both operational and strategic strengths and deficits, and she very tactfully assisted us in our assessment.  She was extraordinarily responsive and attentive to our needs and was always a step ahead of us.  With Pam’s encouragement, we are now on the Malcolm Baldrige Quality journey.  She has an exceptional grasp of what it takes to lead a healthy organization, from strategic alignment to maintaining the culture.  I give my highest accolades and endorsement of Pam’s skills and abilities to assist organizations in their quest of excellence.”

—Bill McLean, Senior Vice President, Human Resources, Avera McKennan

South Shore Hospital

“Thanks to Brian and Pam, our executive team is well positioned to deal with the challenges ahead.  Their excellent facilitation of our executive team retreat helped us solidify a clear direction for our team and an understanding of how our individual strengths contribute to the success of the organization.  We are now also able to better focus our team meetings on meaningful dialogue and end results.  They provided us with more than a retreat - we walked away with actionable strategies that have made us a better organization.”

—Sandra Geiger, VP, Performance Excellence, South Shore Hospital

UC San Diego Medical Center

“Pam, I am so glad we partnered with you many years ago. You certainly helped us put in place a solid foundation and framework upon which the Medical Center continues to build along its journey to excellence. Also, your work in structuring our leadership development efforts and employee based teams have been high points and continue to be important strategies in moving us forward.”

—Richard J Liekweg Chief Executive Officer UC San Diego Medical Center

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